This privacy notice tells you what to expect us to do with your personal information.
Our Contact Details:
Telephone: 020 8040 4275
Email: info@islingtonpianoteachers.com
What information we collect, use, and why:
We collect or use the following information to provide services and goods, including delivery:
Names and contact details
Addresses
Date of birth
Purchase or account history
Payment details (including card or bank information for transfers and direct debits)
Health information (including dietary requirements, allergies, and health conditions)
Account information
Information relating to compliments or complaints
We also collect or use the folioing information to provide services and goods, including delivery:
Health information
We collect or use the following information for the operation of customer accounts and guarantees:
Names and contact details
Addresses
Payment details (including card or bank information for transfers and direct debits)
Purchase history
Account information, including registration details
Information used for security purposes
We collect or use the following information for service updates or marketing purposes:
Names and contact details
Addresses
Location data
Purchase or viewing history
We also collect or use the following information for service updates or marketing purposes:
Health information
We collect or use the following information for research or archiving purposes:
Names and contact details
Addresses
Location data
Purchase or viewing history
We also collect or use the following information for research or archiving purposes:
Health information
We collect or use the following information to comply with legal requirements:
Financial transaction information
Health and safety information
Lawful Bases
Our lawful bases for collecting or using personal information to provide services and goods are:
Consent
Vital interests
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
Consent
Our lawful bases for collecting or using personal information for service updates or market purposes are:
Consent
Our lawful bases for collecting or using personal information for research or archiving purposes are:
Consent
Our lawful bases for collecting or using personal information for legal requirements are:
Consent
Legal obligation
Where we get personal information from
People directly
How long we keep information
information to provide services and goods, including delivery
for the lifetime of the customer’s account + 7 years
information for the operation of customer accounts and guarantees
for the lifetime of the customer’s account + 7 years
information for service updates or marketing purposes
for the lifetime of the customer’s account + 7 years
information for research or archiving purposes
for the lifetime of the customer’s account + 2 years
information to comply with legal requirements
for the lifetime of the customer’s account + 7 years
Who are share information with
Data processors:
Teachworks
This data processor does the following activities for us: they manage our scheduling system and customer information records.
Other organisations:
Organisations we need to share information with for safeguarding reasons
Emergency services (where necessary)
Sharing information outside of the UK
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
Your data protection rights:
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data,
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - you have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent - When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have on calendar month to respond to you.
To make a data protections rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
